AJIVASAN
MUSIC · ART · DANCE
Since 1932
Support

Shipping & Delivery

Clear timelines for confirmations, merchandise and gift cards.

By enrolling in our courses or using our services, students and parents acknowledge and agree to the following terms and policy.

1. Order Processing Time

  • Processing Duration: All orders are processed within 3-5 business days.
  • Shipping Days: Orders are not shipped or delivered on Sundays or public holidays.
  • Potential Delays: During high-volume periods (e.g., start of a new semester or during exams), shipments may be delayed. Please allow additional days in transit for delivery.

2. Local Pickup (Reception/Helpdesk)

  • Policy: Students have no option to collect their items directly from the Academy Reception/Helpdesk Executive.

3. Shipment Confirmation & Order Tracking

  • Notifications: Once your package has been dispatched, you will receive a shipment confirmation email or WhatsApp message containing your tracking number(s).
  • Activation: The tracking number will typically become active within 24 hours.

4. Customs, Duties, and Taxes (International)

  • Responsibility: Ajivasan is not responsible for any customs and taxes applied to your order.
  • Fees: All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the student/customer.

5. Damages & Missing Items

  • Liability: The Academy is not liable for products damaged or lost during shipping.
  • Claims: If you receive a damaged order, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing.
  • Academy Notification: Notify the Academy Helpdesk within 48 hours of receipt with photos of the damage so the concern can be logged.

6. No Returns Policy

  • Physical Material: Books or merchandise can only be returned or exchanged if found to have manufacturing defects, printing errors, missing pages, or blurred ink.
  • Change of Mind: Returns are not accepted for "change of mind" once a package has been collected or shipped.
  • Digital Materials: Any digital theory notes or E-books are non-refundable.

Help-Desk Contact Information